Terri Whitehead School of Real Estate

2157 Taylor Road, Montgomery, AL. 36117

334-207-0632

137395

 

SCHOOL POLICY

 

If the school’s policy differs from the state-specific policies, the state specific enrollment agreement and catalog shall supersede (replace) the school’s general policies.

 

ABOUT US

Terri Whitehead School of Real Estate’s foundation is rooted in the legacy of our leading professional education brands that have supported and nurtured real estate careers for decades. 

This expertise fuels our commitment to delivering an outstanding online learning experience for every customer looking to begin, advance, and succeed in their profession.  As a nationally approved real estate school Terri Whitehead School of Real Estate provides online courses for real estate agents, brokers, appraisers, and home inspectors. 

 

Our online real estate course catalog is designed to prepare you for your exam, help you become licensed, and maintain your license through continuing education.  Our real estate, appraisal, and home inspection pre-licensing courses satisfy the educational requirements for licensure by the appropriate jurisdictions and adhere to all state licensing requirements. 

 

MISSION

 

Empower aspiring and accomplished real estate, home inspection, and appraisal professionals with the tools they need to succeed.

 

ADMISSION REQUIREMENTS

 

Admission is open to any qualified applicant. No qualified person may be excluded from enrollment on the basis of race, color, religion, gender, gender identity and/or expression, national origin, disability, marital status, sexual orientation, or military status.

 

APPLICANTS MUST MEET THE FOLLOWING REQUIREMENTS        

 

1. Be at least 18 years of age.
2. The submission of any required forms (Enrollment Agreements, etc.) as required by state postsecondary regulations.
3. Pay appropriate fees. See ENROLLMENT AND TUITION.

 

SYSTEM REQUIREMENTS

 

The  system requirements for Terri Whitehead School of Real Estate’s  Learning Management System (LMS) can be found on our website.

 

 

ENROLLMENT AND TUITION

 

Students may enroll in courses through www.Davidkahn.com.  Certain states require a signed Enrollment Agreement and other disclosures to complete registration. 

 

Training must be paid in full upon enrollment. 

 

 

FINANCIAL AID

No financial aid is available for any courses offered by Terri Whitehead School of Real Estate.

 

Extension and refund policy Pre-Licensing courses expire either 6 (six) months or 12 (twelve) months from the original date of purchase. Please refer to the state-specific catalog page for course expiration information. For those courses that expire 6 (six) months after the date of purchase, the student will be granted an automatic 1 (one) month extension at no charge and such 1 (one) month free extension will be applied immediately after the initial 6 (six) month term. For any reactivation or extension of the course after the 7th (seventh) month, The CE Shop will charge the student 20% of the current retail price of the course for each 30-day extension or partial 30-day extension in the event that the course expires prior to the end of the final 30-day extension. Extensions or reactivations cannot be granted beyond 12 (twelve) months from the original date of purchase of the course since in all events, the course expires 12 (twelve) months from the original date of purchase. If the course is not completed within 12 (twelve) months from the original date of purchase or other period as modified below, the student will be required to purchase a new course at 50% of the current retail price of the new course and fully complete the new course, including passing the final exam, if the student wishes to be granted credit for the new course. Terri Whitehead School of Real Estate will refund the purchase price of any course if the refund request is submitted within 30 days of purchase, prior to course expiration, and the course is not more than 50% completed. Regarding Exam Prep Edge, Terri Whitehead School of Real Estate will refund the purchase price of any Exam Prep Edge product if the refund request is submitted within 30 days of purchase and if the initial assessment has not been completed. Terri Whitehead School of Real Estate does not offer price adjustments on previously purchased items.

 

 

SHIPPING POLICY

 

Following are the terms and condition that constitute our Shipping Policy (for orders containing hard copy textbooks).

DOMESTIC SHIPPING POLICY

Shipment Processing Time

All orders are normally processed within two (2) business days of purchase.

Orders are not shipped or delivered on weekends or holidays.

Shipping is available to a physical address only; UPS cannot ship to a PO Box.

 

If our carrier is experiencing a delay in delivery, then shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Delivery Estimates

Shipment Method	Estimated Delivery Time	Notes
UPS Ground	3-5 Business Days	NOTE: Orders placed after 3pm CST will not be processed and shipped until the following day.
UPS Second Day	2 Business Days
UPS Next Day	1-2 Business Days

*Overnight delivery is only available for orders with delivery addresses within the continental United States.

**Delivery delays can occasionally occur.

 

INTERNATIONAL SHIPPING

Shipment Processing Time

All orders are normally processed within two (2) business days of purchase.

Orders are not shipped or delivered on weekends or holidays.

Standard international shipping rates apply.

Estimated delivery time for international orders depends on Carrier. If shipping via UPS; delivery should occur 2-7 business days after processing.

 

EXAMINATION AND GRADING

 

You must pass the course exam with a minimum score that is set by the Commission Rules in your state. All final exams are accessed via the LMS at the end of your course. If required by the applicable regulatory body, then you will receive notification your exam must be proctored.  Some states require that your exam be proctored which means you are required to complete the examinations in the presence of another person.

 

Should you fail the exam, please contact the school to receive additional exam attempts. If required by the regulatory body, then you will be required to re-enroll and repeat the course from the beginning before taking the final exam again. A discounted re-enrollment fee of 50% of the original purchase price will be charged.    

MONITORING PROGRESS

 

Terri Whitehead School of Real Estate’s innovative approach is entirely user-driven with a platform allowing learners to progress at their own pace. Learners range from beginners, those who want to build on their training, to veterans who would like a refresher course in best practices. 

Terri Whitehead School of Real Estate’s learning management system (LMS) emphasizes teaching to mastery and fluency and giving the learner dynamic control of the learning process.

 

Each module:

1. begins by stating the learning objectives for that specific module;
2. frequently assesses with multiple choice questions the extent to which the learner has absorbed the material and met the stated learning objectives;
3. offers remediation for any items not yet mastered; and
4. continues remediation until the learner can demonstrate mastery of all items in the instructional content for that module.

 

No module may be completed until the stated learning objectives have been met. Students must satisfy the preset criteria for fluency and mastery.

 

COMPLETING THE COURSE

 

Please refer to the directions on your course home page for specific instructions regarding the completion of your course and the “Introduction” lesson located at the beginning of each course. To receive your Completion Certificate, you must successfully:

 

1. complete all instructional lessons in the course within the prescribed time for credit
2. pass the final exam if an exam is required
3. complete the final affidavit at the end of the course; and
4. complete the end-of–course survey

 

REPORTING: If your course completion is required to be reported to the state, then please allow 2-3 business days for the school to report your completion.

 

 

Mandatory Timing Device and Student Inactivity

 

Some jurisdictions require that a timer be enabled.  This timer, visible to the student, prevents click-through activity and requires the student to be in the course for the minimum time.  Should the student remain inactive for longer than is reasonable without either advancing to the next screen and/or answering the questions which are posed periodically throughout the course, the timer will stop.  This prevents students from logging time during an inactive period of the course.

 

 

SUPPORT

 

INSTRUCTOR SUPPORT

 

For questions regarding the course content, exam information, and/or mentorship, an instructor is available for assistance. Please contact  tmartin@davidkahn.com to communicate with an instructor.

 

TECHNICAL SUPPORT

 

For technical assistance, please call Technical Support at 888.850.0751 or email them at RESupport@TheCEShop.com

Holidays are an exception to this schedule and times may vary.

 

When you call Technical Support, please be prepared to explain your problem in detail and have access to your computer. To effectively troubleshoot your issue, our technicians begin the call by asking you a series of questions regarding your operating environment. We will need to know what type of computer you are using, the operating system you are using, the version number of your software, etc. Your call may be documented or monitored to help us maintain quality of service standards.

COMPLETION CERTIFICATE

 

Terri Whitehead School of Real Estate issues electronic certificates unless state regulations require otherwise. 

 

Upon completion of all course requirements, a Completion Certificate will be unlocked and can be accessed in your student portal via the clickable image.    

 

RECORD RETENTION

 

Student files are retained for the minimum time required by state regulations.  Online student files are maintained in our cloud-based servers, and paper files are held at our corporate office located at:

 

Terri Whitehead School of Real Estate

2157 Taylor Road

Montgomery, AL. 36117

Student records may be requested in writing by the student at any time.  Student records are confidential.  No records will be made available to employers, prospective employers, or other schools unless a written request has been made by the student. 

 

Please visit our website to view our FERPA policy.

 

ADMINISTRATIVE OFFICE HOURS

 

Administrative offices are open Monday through Friday and are available to provide full student and graduate support during the following times:

           

Monday – Friday:           8:00am to 5:00pm (Central)
            Saturday – Sunday:        Closed

Phone:                          334-246-5025

            Email:                            tmartin@davidkahn.com

Students enrolled in classes held over the weekends and during times not reflected above have access to trainer/trainers for support and other questions that may arise.

 

Terri Whitehead School of Real Estate will be closed for business the following holidays:

 

New Year’s Day

Martin Luther King Jr. Day

Memorial Day   
Fourth of July                           

Labor Day                                
Thanksgiving                            

Day after Thanksgiving              
Christmas Eve Day                    

Christmas Day                          
New Year’s Eve Day

 

Technical Support will be closed for business the following holidays:

 

New Year’s Day

Martin Luther King Jr. Day

Memorial Day   

Fourth of July                            

Labor Day                                

Thanksgiving                            

Day after Thanksgiving              

Christmas Eve Day                     

Christmas Day                           

New Year’s Eve Day

 

 

GREIVANCE POLICY

 

Students are expected to address any disagreements or conflict directly with the school. If the complaint cannot be resolved by management, then the student’s information will be forwarded to the leadership team for resolve. Please allow a minimum of 3 business days to receive communication from Terri Whitehead School of Real Estate. Every attempt at a satisfactory resolution will be made.

 

 

ACADEMIC INFORMATION

 

NON-DISCRIMINATION

 

Terri Whitehead School of Real Estate does not discriminate on the basis of race, color, religion, gender, gender identity and/or expression, national origin, disability, marital status, sexual orientation, or military status, in the establishment of fees, entrance qualifications, or standards for successful completion of any course.

 

It is expected students will conduct themselves in a professional manner and demonstrate respect for their instructors and fellow classmates. The school administration reserves the right to terminate a student on any of the following grounds listed below. The termination notice will be in writing citing the reasons for termination. Tuition will be refunded according to the applicable refund policy.

 

Reasons for Termination:

 

• ®Not complying with school rules and regulations
• ®Unprofessional conduct
• ®Unsatisfactory academic progress
• ®Excessive absence or lateness
• ®Failure to pay fees when due
• ®Cheating or falsifying records
• ®Breach of enrollment agreement
• ®Entering school site while under the influence or effects of alcohol, drugs, or narcotics of any kind
• ®Carrying a concealed or potentially dangerous weapon
• ®Sexual harassment
• ®Harassment of any kind including intimidation and discrimination

 

DISMISSAL/READMISSION

 

Students who have been dismissed or terminated may be readmitted at the school director’s discretion.

 

 SEXUAL HARASSMENT AND HAZING

 

The administration of Terri Whitehead School of Real Estate takes the issue of sexual harassment very seriously. Sexual harassment includes unwelcome sexual advances or offensive comments, gestures, or physical contact of a sexual nature between and/or among students and staff.  Sexual harassment or harassment because of age, race, color, religion, national origin, sexual orientation, gender, or disability, will not be tolerated. This includes any kind of intimidation or discrimination. Investigation of such concerns will be undertaken promptly and handled confidentially. Behavior denigrating the integrity of another student (hazing) will not be tolerated. If a student or employee feels he or she has suffered a form of discrimination or harassment, then the individual should immediately contact a supervisor or school director. Students or staff involved may be subject to termination or dismissal.

  

ATTENDANCE

 

To receive credit for a course, you must complete 100% of the course. Under no circumstances will credit be given for courses in which 100% of the lessons were not completed and/or the final exam was not passed. We do not have a leave of absence policy or probationary period.

 

Additionally, if a course requires a final exam, then the student will be required to pass that final exam. Information on the final exam requirements may be found in the course instructions at the beginning of the course. Final exam requirements vary depending on the regulatory requirements by state.

 

Disclosures

 

Terri Whitehead School of Real Estate makes no representations except as expressly set forth in this catalog, and under no circumstances does Terri Whitehead School of Real Estate make any claim, promise, or guarantee for employment or state licensure. 

 

 

[1] Dependent upon student’s state’s requirements.  Some states require that students who do not complete within the six-month timeframe restart the course from the beginning.  Contact your school coordinator for details.  

 

² In the event of an extension or re-enrollment, it is the responsibility of the student to verify with a school representative that the course approval is still active.